Özel Konya Hospital, which started to serve with 6 physicians and 6 branches on April 1, 2002, has aimed to provide service with a friendly and patient-oriented service approach with its transfer on April 1, 2014. It helps to solve the health problems of SGK, Pension Fund, Bağkur members, as well as Private Health Insurance, Bank Members and Private Patients, and continues to provide health services at the highest level with a principled and contemporary understanding without compromising ethical values.
Knowing sincerity, professionalism and providing the best in every situation as its duty in its 16-year history, Konya Hospital is proud of being able to offer the value it deserves to every individual under its own roof, from its visitors to its patients, from its managers to its employees.
PATIENT SATISFACTION POLICY
“Patient Orientation” forms the basis of ÖzelKonya Hospital's patient satisfaction policy. For this purpose; Within the framework of quality policy and legal conditions, we examine the demands and dissatisfaction of our patients without compromising the principles of impartiality, objectivity, confidentiality and responsiveness, and provide solutions, and the necessary improvement works to prevent the recurrence of dissatisfaction; undertakes to realize within the cycle of planning, implementation, control and continuous improvement.
MEETING
You can make an appointment from our hospital for 24 hours without interruption. Appointment phone number: 0332 350 37 77
WORKING HOURS
In our hospital, polyclinic service is provided between 08:30 - 12:30, 13:30 - 17:30 on weekdays, between 08:30 - 13:30 on weekends, and Emergency Polyclinic service is provided 24 hours a day, 7 days a week. Our patients can make appointments 24 hours a day, appointment requests can be made by calling 0332 350 37 77 or online appointments via the website. When you apply to our hospital at the appointment time, the patient consultant helps our patients with patient procedures.
PATIENT CONSULTANTS
Our patient advisors at the front desk, outpatient clinic advisor, all the desks where medical services are provided, emergency service, patient admission-discharge departments help our patients with the necessary information and guidance from the moment they are admitted to the hospital. During the registration process, our patients are admitted to the hospital with their official identification information.
PRIVATE HEALTH INSURANCES
Our patients who have a private health insurance policy should pay attention to the following issues before coming to our hospital; Check the validity period on the insurance card. Make sure that the identity card (driver's license, identity card, passport), insurance card is with the policy.
PATIENT ADMISSION AND DISCHARGE PROCEDURES
From the moment the patient's hospitalization is decided, the patient is directed to the hospitalization department for hospitalization procedures. After the hospitalization procedures are completed, the patient is taken to the service and is met by the service personnel and taken to his room. When the discharge procedures are initiated, the patient's procedures are completed in a very short time and the patient is discharged without waiting. by credit card.)
ROOM COMFORT
In each room, there are digital adjustable beds for our patients, seats that can be opened for our attendants, wardrobe, mini fridge television, bathroom/toilet, 24-hour hot water, nurse call system and emergency call system. Bed linen and towels are changed regularly for our patients every day, rooms, bathrooms and toilets are cleaned every day, and more frequent cleaning is done by trained personnel when necessary. In-hospital calls are made with the telephones in the rooms, all calls outside the hospital can be made via the switchboard. 24 hours of uninterrupted internet can be used in our hospital.
VISITING HOURS
In our hospital, patient visits are made between 10:00-15:00 and 17:00-21:00 on all days. Live flowers are not accepted in our hospital. In order not to interrupt the treatment of our patients, food and drink from outside are not accepted.
CHILD VISIT
Children under the age of 7 are not allowed to visit, as respiratory diseases are easy to pass, especially in winter.
FOOD
Breakfast, dinner and evening menu services are provided by the cafeteria staff. After your meal is finished, your empty tray will be taken by our service staff. All menus are under the control of a dietitian.
Breakfast :06:00 – 07:00
Lunch : 12:00 – 13:00
Dinner : 17:00 – 18:00
CAFETERIA
Our cafeteria, located on the ground floor of our hospital, serves from 08:00 in the morning until 23:00 at night. You can indicate all your requests and complaints about cafeteria services to the survey forms. According to the law numbered 4207, smoking is strictly prohibited inside the hospital and including the cafeteria.
SECURITY
All facades of our building, entrances and exits, medical unit entrances are monitored 24 hours a day with security cameras. Our security personnel provide 24-hour security in shifts.
ELEVATOR SERVICE
There are a total of 3 elevators in our hospital, including 2 personal elevators and 1 stretcher elevator.
PLACE OF WORSHIP
Our place of worship -1. It is in the basement.
TECHNICAL SERVICE
Our technical service is at your service 24 hours a day for an immediate response to any technical malfunction that may occur in our hospital.
COMPLAINTS AND SUGGESTIONS
We are always ready to listen and correct when our patients have any dissatisfaction, complaints or suggestions from our hospital and/or team. They can apply to our Patient Rights Office for their complaints and suggestions, or they can submit their opinions to the request and complaint boxes in the corridors.
